If you have any questions, please do not hesitate to contact us. You can pay for your order using the most secure methods! We deliver within 24-48 hours across the national territory.
Buy with confidence, 100% positive returns! Contact our experts for any clarifications! In case of order cancellation (either by the customer or by us), the amount will be refunded to the payment method used at the time of the order.
Saturdays, Sundays, and all days marked in red on the calendar are not considered working days. You can change this address when placing your order. Package Collection When you collect a package, always ensure that it has not been tampered with, that it does not have an unusual weight, that there are not two different types of tape for sealing, that the name on the shipping document matches the name on the package; if you have any doubts about the integrity, always write on the document "accepted subject to verification of the integrity of the contents," because if you sign the document without reservation, you declare that the package is intact and the contents perfect, thus once signed, in case of damage, the item is not refundable. Phone Number It is important to provide a landline or mobile phone number that can be reached by us or the carrier at the time of delivery in case of problems. THE INVOICE MUST BE REQUESTED BEFORE OR AT THE TIME OF PURCHASE, NOT AFTER. Claims regarding damages to materials caused by the carrier and not signed with the aforementioned apostille cannot be resolved. The warehouse stock is not directly connected to the online site, so it is possible that some products on the site are currently out of stock. In case of unavailability, even temporary, of requested goods in the warehouse, Ci. Any delay does not lead to cancellation of the order. Once the order is placed, delivery cannot be refused. Any stocks and returns will be charged exclusively to the customer. This is to fully comply with the conditions of technique. 53 of the legislative decree. It is the buyer's responsibility to check the integrity of the received materials no later than 3 days (natural and consecutive) from the arrival of the product. Service srl will no longer be responsible for damages, missing materials, or spare or replacement parts.Service srl reserves the right to take legal action against any violation and abuse, in the interest and protection of all consumers. The customer (consumer), who purchased products through the Ci. Service srl site, has the right to terminate the contract concluded with Ci.
Service srl, without any penalty and without specifying the reason, within 14 (fourteen) working days: from the date of signing the order confirmation; from the date of receipt of the goods. This right is reserved exclusively for individuals (consumers), and cannot be exercised by legal entities and individuals acting for purposes related to their professional activity.To exercise the right of withdrawal, the customer must: A send, within 14 (fourteen) working days from the date of signing the order confirmation or from the date of receipt of the goods, to Ci. Service srl, Via di Valle Foresta, 4B, 00062 Bracciano, (Rome), a written communication of withdrawal by registered letter with acknowledgment of receipt. The communication can also be sent, within the same timeframe, by telegram, telex, email, and fax, provided it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours; B send to Ci. Service srl, Via di Valle Foresta, 4B, 00062 Bracciano, (Rome), using the carrier of your choice and at your exclusive expense, within fourteen working days from the date of receipt of the goods, the purchased products, properly protected and packaged in their original packaging, accompanied by all accessories, documentation, and user manuals.
The identification label and/or tags, if present, must still be attached to the products at the time of return. The substantial integrity of the products to be returned is an essential condition for exercising the right of withdrawal. The products must not have been damaged or altered. The customer must return the goods, using the carrier of their choice and at their own expense, to the following address: Ci. Service srl, Via di Valle Foresta, 4B, 00062 Bracciano, (Rome).
In the case of exercising the right of withdrawal, Ci. Service srl, after receiving the goods, verifying that they are intact, complete with all their parts, with the original packaging completely intact and without any damage, will refund the customer the amount paid, excluding the direct costs of returning the goods to Ci. Service srl, as soon as possible and, in any case, within thirty days from the date on which Ci.
Service srl became aware of the exercise of the right of withdrawal by the customer. Service srl will refund the customer the amount paid. In the case of partial withdrawal for the purchase of multiple products, the shipping costs will not be refunded. The value date of the refunded amount will be the same as that of the charged amount. Please feel free to contact us before leaving any negative or neutral feedback.
We are confident that any issue can be resolved promptly. I just put on sale. Via di Valle Foresta, 4B. When you collect a package, always ensure that it has not been tampered with, that it does not have an unusual weight, that there are not two different types of tape for sealing, that the name on the shipping document matches the name on the package; if you have any doubts about the integrity, always write on the document "accepted subject to verification of the integrity of the contents," because if you sign the document without reservation, you declare that the package is intact and the contents perfect, thus once signed, in case of damage, the item is not refundable. Service srl, Via di Valle Foresta, 4B, 00062 Bracciano, (Rome), c.Original OE/OEM spare part code.