Telephone number It is important to provide a landline or mobile number where you can be reached, by us or by the carrier, during parcel delivery in case of problems. THE INVOICE MUST BE REQUESTED BEFORE OR AT THE TIME OF PURCHASE, NOT AFTER. Claims regarding damage to the material caused by the carrier and not signed with the aforementioned note cannot be resolved. Warehouse stock is not directly connected to the online site, so it is possible that some products on the site are not currently available in stock. In the event of unavailability, even temporary, of the requested goods in the warehouse, Ci.
Any delay does not result in cancellation of the order. Once the order has been placed, delivery cannot be refused. Any stock returns and returns will be charged exclusively to the customer. This is to fully comply with the technical conditions. 53 of the legislative decree.
It is the buyer’s responsibility to check the integrity of the goods received no later than 3 days (calendar days, consecutive) from the arrival of the product. Service srl will no longer be responsible for damage, missing material, or spare/replacement parts. Service srl reserves the right to take legal action against any violation or abuse, in the interest and protection of all consumers. The customer (consumer), who purchased products through the Ci. Service srl website, has the right to withdraw from the contract concluded with Ci.
Service srl, without any penalty and without giving any reason, within 14 (fourteen) working days: from the date of signing the order form; from the date of receipt of the goods. This right is reserved exclusively for natural persons (consumers), and therefore cannot be exercised by legal entities or by natural persons acting for purposes related to their professional activity. To exercise the right of withdrawal, the customer must: A) send, within 14 (fourteen) working days from the date of signing the order form or from the date of receipt of the goods, to Ci.
Service srl, Via di Valle Foresta, 4B, 00062 Bracciano, (Rome), a written notice of withdrawal by registered letter with return receipt. The communication may also be sent, within the same period, by telegram, telex, email, and fax, provided that it is confirmed by registered letter with return receipt within the following forty-eight hours; B) send to Ci. Service srl, Via di Valle Foresta, 4B, 00062 Bracciano, (Rome), using the carrier of your choice and at your exclusive expense, within fourteen working days from the date of receipt of the goods, the purchased product(s), properly protected and packed in their original packaging, accompanied by any accessories, documentation, and instruction manuals.The identification label and/or tags, if present, must still be attached to the products at the time of return. The substantial integrity of the products to be returned is an essential condition for exercising the right of withdrawal. The products must not have been damaged or altered. The customer must return the goods, using the carrier of their choice and at their sole expense, to the following address: Ci.
Service srl, Via di Valle Foresta, 4B, 00062 Bracciano, (Rome). In the event of exercising the right of withdrawal, Ci. Service srl, after receiving the goods and verifying that they are intact, complete with all parts, with the original packaging completely intact and without any damage, will refund the customer the amount paid, excluding the direct costs of returning the goods to Ci. Service srl, as soon as possible and, in any case, within thirty days from the date on which Ci. Service srl became aware of the customer’s exercise of the right of withdrawal.Service srl will refund the customer the amount paid. In the event of partial withdrawal for the purchase of multiple products, transport costs will not be refunded.
The value date of the refunded amount will be the same as that of the charged amount. Please contact us before leaving any negative or neutral feedback. We are confident that any problem can be resolved as quickly as possible. Via di Valle Foresta, 4B.
When you receive a parcel, always make sure it has not been tampered with, that it does not have an unusual weight, that there are not two different types of adhesive tape used to seal it, and that the name on the transport document matches the name on the parcel. If you have any doubts about its integrity, always write on the document “accepted subject to verification of the integrity of the contents,” because if you sign the document without reservation you are declaring that the parcel is intact and the contents are perfect, so once signed, in the event of damage, the item is not refundable.
Service srl, Via di Valle Foresta, 4B, 00062 Bracciano, (Rome), using the carrier of your choice and at your exclusive expense, within fourteen working days from the date of recep. Alfa Romeo; Fiat; Jeep; Lancia.